Safe mode blocks third party apps and services from running so if your phone will be able to play a video normally, that’s proof that our suspicion is true. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.Your phone should continue booting up and you will be prompted to unlock your phone as usual.
Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.Press and hold the Volume Down and Power keys for 20 to 30 seconds.The first one may be due to a third party app and in order to check that, you want to restart the phone to safe mode. There are only two possibilities that we can think as the reason why this is happening. Can you please give me a solution? - Khadeeja i need to know what’s wrong with my phone! I’m desperate. they installed a new software on it but the problem still remains! I tried a third party specialist but had no luck. I also sent it to Samsung agencies in my country Jordan. I tried many solutions like factory reset, cache wipe, and tried to open a video through safe mode but the phone turned off immediately.
I’m facing a new problem with it, which is each time I open a video via YouTube, Facebook, Instagram or even a saved video inside it, my phone restart itself automatically. I have Samsung S6 edge plus since November 2015. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.īelow are specific topics we’re bringing for you today: Problem 1: Galaxy S6 edge crashes everytime a video plays If you can, kindly include the exact error messages you are getting to give us an idea where to start. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. We will resume posting more S6 issues next week so keep watching for them. To make it worth your while, we’re bringing you 12 different S6 issues here and their solutions. Our final #GalaxyS6 post for the week is here.
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